Privacy Policy

Last Updated: 2026-08-24

Privacy at a Glance

What we collect: Identity, payment, and technical data needed for account operation.
Why we collect it: To verify your age, process payments, and prevent fraudulent activity.
Who sees it: Only authorized staff and trusted partner service providers.
How long we keep it: Based on your account status and legal requirements in the Philippines.
Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how pigabet handles personal information collected from our users in the Philippines. This policy applies exclusively to the services provided on this website and its official applications.

Please note that this policy does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any external site you interact with.

2. Personal Information We Collect

Account and Identity Data

We collect basic information such as your name, date of birth, and contact details. This is essential for creating your account and ensuring you meet the legal age requirements for gaming.

Verification Documents

To comply with Know Your Customer (KYC) standards, we may collect copies of government-issued identification. This is used to prevent identity theft and ensure the security of your funds.

Payment Data

Information related to your deposits and withdrawals is collected to process transactions and verify the ownership of payment methods used.

Gaming and Transaction Activity

We track game history, betting patterns, and transaction logs to monitor for fair play and detect potential problems related to gambling addiction.

Technical Data

This includes your IP address, browser type, device identifiers, and operating system, collected automatically to optimize site performance and security.

Support Records

Communications sent to our support team are stored to resolve your inquiries and improve our service quality.

3. How We Collect Data

We obtain information through three primary channels:

Directly from you: Information provided during registration, KYC verification, or when contacting support.
Automatically: Data gathered through cookies and server logs while you navigate our platform.
From partner providers: Data received from our partner payment processors and identity verification services.

4. Why We Use Data

Your data is processed for the following purposes:

Account Management: Setting up and maintaining your user profile.
Financial Processing: Managing deposits and withdrawals securely.
Legal Compliance: Verifying age and identity to prevent underage gambling.
Fraud Prevention: Detecting multi-accounting, money laundering, and other malicious activities.
Personalization: Tailoring the gaming experience based on your preferences.
Marketing: Sending promotional offers only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

Service Providers: Payment processors, verification agencies, and technical infrastructure providers essential for platform operation.
Legal Authorities: When required by the laws of the Philippines or to comply with a valid legal request from a regulatory body.

6. How We Protect Data

We implement robust security measures to safeguard your information:

Encryption: Data transmitted between your device and our servers is protected using industry-standard encryption.
Access Control: Internal access to personal data is strictly limited to employees who require it for their specific job functions.
Payment Isolation: Sensitive payment details are handled by secured partner providers to minimize our exposure to raw financial data.
Continuous Monitoring: We employ active monitoring tools to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on the nature of your data, you have the following rights:

Access and Correction: You may request a copy of your data or update incorrect information.
Deletion: You may request the deletion of your account and associated data.
Objection: You can object to the processing of your data for marketing purposes.
Withdrawal: You may withdraw your consent for specific data uses at any time.

To exercise these rights, please contact our support team via the channels available on this site. Please be aware that we are legally obligated to retain certain records for a specific period to comply with anti-money laundering and gambling regulations, even after an account is closed.

9. How Long We Retain Data

We store your personal information for as long as your account remains active. Once an account is terminated, we retain data only for the duration required by applicable law in the Philippines to meet regulatory, tax, or legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, that account will be permanently closed and any remaining funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account may report this through our support channels.

11. Cross-Border Transfers

Some of our technical and payment providers operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published on this page. We recommend checking the "Last Updated" date at the top of this page to ensure you have the latest version.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us via the Support page.

Commitment to Privacy: pigabet is dedicated to maintaining the highest standards of data confidentiality and user trust.